Refund policy

Returns and refunds

You can cancel most online orders within 14 days of receiving your goods. Please email info@etchealthtech.com within this period and include your order number. After telling us that you wish to cancel, you have a further 14 days to return the item.

Items should be returned with their original packaging and accessories. You may inspect an item as you would in a shop, but we may reduce the refund if it has been used or handled more than necessary. Unless an item is faulty, damaged or incorrect, you are responsible for the return postage cost.

Personalised and custom-made products

Products made to your individual specification, including personalised or made-to-measure items, cannot normally be cancelled or returned for a change of mind. Please check all measurements, spelling, colours, options and delivery details carefully before ordering. Information supplied incorrectly by the customer is not considered a manufacturing fault. This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

Please contact us as soon as possible with your order number, a brief explanation and clear photographs of the item and packaging. We will arrange an appropriate replacement, repair or refund in line with your legal rights. Normal wear, chewing, accidental damage, misuse or unsuitable care is not considered a manufacturing fault.

Refunds

Once we receive the returned item, or evidence that it has been sent back, we will process any refund due within 14 days. Approved refunds are made to the original payment method. Where required, we will also refund the standard delivery charge paid for the order. Banks and card providers may take additional time to show the refund.

Before returning anything, please contact us at info@etchealthtech.com so we can provide the correct return instructions.